Our Guarantee
At SparkCircuit, we stand behind the quality of every product we sell. If you receive a damaged, defective, or incorrect item, we will make it right — with a replacement or a full refund.
7-Day Replacement Guarantee on all damaged or defective products.
Return Window
You can request a return within 7 days from the date of delivery.
- Return request must be raised within 7 days of delivery
- Requests after 7 days will not be accepted
- Photo/video proof of the defect is mandatory
Eligible Products
Products are eligible for return if they are:
- Damaged during transit — packaging damage, broken components
- Dead on Arrival (DOA) — not working out of the box
- Wrong item shipped — different from what you ordered
- Manufacturing defect — with proper testing proof
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse, mishandling, or soldering
- Products with physical damage caused by the customer
- Custom-made or customized products
- Products without original packaging or accessories
- Consumables (solder wire, tape, glue, etc.)
Soldering or modification of any product will void the return eligibility immediately.
How to Request a Return
Follow these simple steps to request a return:
Refund Methods
Refunds are issued via the same method you used for payment:
- Online Payment (Razorpay): Refund to original card/UPI/bank account
- Cash on Delivery: Refund via UPI or bank transfer to your account
- Store Credit: Optional instant credit (with 5% bonus) for future orders
Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product).
Refund Timeline
Once your return is approved and the product is received, refunds are processed within:
- 5–7 business days for online payments
- 3–5 business days for COD refunds (after bank details verification)
- Instant for store credit
Bank processing times may vary depending on your bank's policies.
Damaged in Transit
If your package arrives damaged:
- Record a video while opening the package (recommended)
- Take clear photos of the damaged packaging and product
- Report to us within 48 hours of delivery
- We'll handle the courier claim and ship a replacement immediately
Please do not accept packages that appear visibly damaged from outside. Refuse delivery and contact us immediately.
Order Cancellation
You can cancel your order from the "My Orders" section anytime before it is shipped:
- Pending / Processing: Instant cancellation, full refund
- Confirmed: Cancellation allowed with full refund
- Shipped / Delivered: Cannot be cancelled — use return process instead
Contact Support
Need help with a return or refund? We're here to assist: